Cancellation & Refund Policy

Cancellation & Refunds:

Please contact our Customer Care in case you wish to cancel the Order. On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. US$ 10 cancellation fees would be applicable. We will not be able to cancel orders that have already been processed or shipped out by us. In most cases this can happen within 18 hours after you place the order.

Please allow 30 business days from the day the order was shipped. If after 30 days, you have not received the order, or if you received any notification that your order was on hold or returned to sender, we act on your request promptly.

Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.

Damaged in Transit:

  • In the event that your order arrives damaged, or you receive the wrong products, please contact our Customer Service Department at care@remesol.com within five (5) business days.
  • We ask that you do not dispose of any damaged products until you contact the Customer Service Department for instructions, as we may require the return of the damaged goods.
  • In the event of a damaged products please return all the damaged products to the address given below, we will ship a replacement order once we receive the damaged products.
  • Return Warehouse Address: 405, 4th Floor, Pragati Shopping Centre, Daftary Road, Malad East, Mumbai -400097, Maharashtra, India.
  • Customer is responsible for all return shipping costs.
  • All damaged orders must be reported within five (5) business days of delivery. Damaged orders not reported within five (5) business days of delivery confirmation cannot be adjusted or credited.

Customs Duties / FDA and Any Other Charges:

All international shipments could be charged with customs/ FDA charges or any other fees or may ask for your identification documents or any other related documents upon their arrival in the country of destination. These costs are determined by the country of arrival. ABPL cannot be held accountable for these charges, the customer is responsible for handling the costs. ABPL cannot predict the amount of duties and taxes charged by the customs authorities as these charges vary widely. If you have other questions regarding duties and taxes in your country, please contact your local customs /authority’s office.

ABPL is not liable for any customs and legal implications including forfeiture, seizure, hold and/or auction by any authority or agency/s. Any such legal implication or notice shall be forwarded to the purchaser and all the charges pertaining to the shipments to be borne by the consignee only.

Reversals and Charge-backs:

We consider charge-backs and reversals as potential cases of fraudulent use of our services and/or theft of services and as such will be treated comprehensively. We reserve the right of filing a complaint with the appropriate local and federal authorities to investigate. Be advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a client if there is fraudulent use and/or theft of services. In the event that a reversal or charge-back claim is filed with the cardholder’s bank, refund requests will be denied by our risk management department to prevent fraudulent activity attempting to obtain multiple refunds.

Credit Card Declines:

In the event that a credit card transaction declines, after the product has been shipped or received, and you have not exercised your cancellation rights as per the terms and conditions, we reserve the right to reprocess the transaction in full. This includes the right to resubmit the charge on or about every two (2) days from the original declined transaction date and up to three (3) additional attempts thereafter. In the event of subsequent credit card declines, you can authorize us to resubmit a reduced amount from one-half (1/2) or one-third (1/3) of the full purchase price until the full amount is obtained.

Contact Customer Care at care@remesol.com if you have additional questions regarding credit card declines.

Incorrect items / Wrong Address:

Customer is solely responsible for ordering right products and correct shipping address with flat number etc. ABPL cannot be held responsible for incorrect information and for providing wrong shipping address.

We will be not responsible for lost / stolen shipments. Our responsibility gets over once the product is shipped and left our warehouse. You will be responsible to coordinate with the shipping company for tracking of your shipment. We own no responsibility if the shipping companies does not handover the shipment to you and drop your shipment at your vicinity / premises such as, Left at Front Door, Back Door, At Desk or handover the products to security or colleagues and parcel is lost, in such cases customer should take it up the issue with shipping company and purchaser will be liable for all such events.

Security:

We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. 

    Refund form to be filled by customers for REMESOL products.

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