Returns

We take great pride in the quality of the products we offer and your satisfaction is our ultimate goal. Our customers have the right to return the product within thirty (30) days after the product has been delivered.

The customer must inform TVC Life Sciences Limited of its wish to return the product by sending an email to info@remesol.com within the aforementioned period of thirty (30) days after the product has been delivered to the customer. This email should include the following information: order number, name, phone number, email address and delivery address.

After receipt of this e-mail,¬†TVC Life Sciences Limited¬†will approve the return request by providing a Return Authorisation number (‚ÄúRA Number ‚ÄĚ) to the customer. After receipt of the RA number, the customer will have an additional¬†thirty (30) days to return the product to¬†TVC Life Sciences Limited. The customer must bear the costs for shipping the products to¬†TVC Life Sciences Limited.

Returns are only valid on the customer's most current order. Returned products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted. Customers must bear the costs of shipping the goods toTVC Life Sciences Limited.

The customer is responsible for the chosen shipping method of the returns. The risk of the product will transfer to TVC Life Sciences Limited when TVC Life Sciences Limited has received the Product. This means that TVC Life Sciences Limited cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned product(s). TVC Life Sciences Limited does not make any exceptions to this policy.

After receiving and accepting the returned products, TVC Life Sciences Limited will refund the total product price to the Client within thirty (30) days. 

If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately.

Customs

All international packages could be charged with customs fees upon their arrival in the country of destination. These costs are determined by the country of arrival. TVC Life Sciences Limited cannot be held accountable for these charges, the customer is responsible for handling the costs. TVC Life Sciences Limited cannot predict the amount of duties and taxes charged by the customs authorities as these charges vary widely. If you have other questions regarding duties and taxes in your country, please contact your local customs office.